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GENERAL TERMS AND CONDITIONS

1. Applicability

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  1. These terms and conditions apply to all invoices, services, agreements, and delivery of services by or on behalf of CALMM Head Spa, where these terms have been declared applicable, unless expressly and in writing otherwise agreed upon.

  2. The most recently sent version of these terms and conditions always applies. CALMM Head Spa reserves the right to unilaterally amend the terms and conditions if deemed necessary. In such cases, a new version of the terms will be provided. If the new version includes significant changes with adverse effects for the client, the client has the right to terminate the agreement.

  3. The rates agreed upon at the start of the agreement are based on the price level in effect at that time. CALMM Head Spa reserves the right to adjust rates as needed when circumstances change. Adjusted rates will be communicated to the client as soon as possible.

  4. CALMM Head Spa is not bound by any offer if the client could reasonably understand that the offer, or a part of it, contains an obvious mistake or error.

  5. CALMM Head Spa reserves the right to refuse an agreement based on the information provided or when hygiene is compromised.
     

2. Making, Changing, and Cancelling Appointments

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  1. Appointments can be made by phone or through our website.

  2. Cancellations must be made at least 48 hours before the scheduled appointment.

  3. If an appointment is canceled less than 48 hours in advance, we reserve the right to charge a cancellation fee.

  4. For no-shows, 100% of the cost of the reserved treatment will be charged.

  5. CALMM Head Spa reserves the right to refuse treatment to any client.

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3. Payment

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  1. All treatments must be paid for immediately after the appointment unless otherwise agreed.

  2. Payments can be made in cash or online through the website.

  3. Discounts and promotions cannot be combined unless otherwise indicated.

 

4. Gift Certificates

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  1. Gift certificates are available at CALMM and are valid for one year from the date of issue.

  2. Gift certificates cannot be exchanged for cash and are non-refundable.

  3. Health and Contraindications

  4. Clients are responsible for providing accurate and complete information about their health condition.

  5. If you suffer from certain medical conditions, such as skin problems, allergies, or other limitations, please inform us before the treatment begins.

  6. CALMM reserves the right to refuse a treatment if it may pose health risks.

 

5. Delays and Arrival Time

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  1. We recommend that clients arrive at least 10 minutes before the appointment start time. If you arrive late, the treatment time may be shortened without a reduction in cost.

  2. If you are more than 15 minutes late, we reserve the right to cancel the appointment and charge a fee.

 

6. Liability

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  1. CALMM Head Spa is not liable for loss, theft, or damage to personal belongings that the client brings to the Head Spa.

  2. CALMM Head Spa is not liable for damages arising from reliance on incorrect or incomplete information provided by or on behalf of the client.

  3. We are not responsible for any allergic reactions or other adverse effects resulting from treatments unless due to gross negligence on our part.

  4. CALMM Head Spa is never liable for indirect damages, including psychological or physical harm that may be sustained during a treatment. The client must be aware of contraindications beforehand.

 

7. Personal Data and Privacy

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  1. Your personal data will be treated confidentially and used only for internal purposes, such as scheduling appointments and informing you about our services.

  2. We will not share your data with third parties without consent, except when required by law.

 

8. Rules During Treatment

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  1. During treatment, mobile devices must be turned off or set to silent mode.

  2. Clients are requested to wear comfortable clothing and avoid jewelry and/or piercings on the treated area.

  3. Good hygiene is expected from both parties. CALMM Head Spa will ensure a clean space and will wash hands before and after each appointment. Clients should arrive with clean hair without hair products.

  4. CALMM Head Spa offers only professional head massages focused on relaxation and well-being. Any suggestion or action that exceeds professional boundaries will result in the immediate termination of the treatment. In such cases, the payment obligation remains, and legal action may be taken if necessary.

  5. This also applies to any other behavior considered inappropriate or unacceptable by generally accepted standards.

 

9. Changes to the Terms and Conditions

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  1. CALMM reserves the right to change these terms and conditions at any time.

  2. Any changes will be published on our website and will take effect from the date of publication.

 

10. Applicable Law and Dispute Resolution

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  1. All agreements are subject to Dutch law.

  2. In the event of disputes, we will initially try to resolve them through mutual consultation. If this is not possible, the dispute may be submitted to a competent Dutch court.

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